Bonny Roberts Joins Diameter Health as Vice President of Customer Experience
Senior Advocate for Rapidly Growing Customer Base
In response to rapid growth, Diameter Health announced today that Bonny Roberts, MHA, PMP, has joined the company as Vice President of Customer Experience. Bonny has deep understanding of healthcare with expertise in academic medical centers, as well as innovative healthcare technology companies. She is a passionate and devoted leader with a talent in relationship management, who will play an important role in ensuring that all customers view Diameter Health as a trusted partner.
In her new role, Bonny will be the senior advocate for Diameter Health’s customers. She credits her success in the field to devotion to continuous care for, and communication with the customer. “My focus on customer success starts with my customer’s very first experience and continues with constant dialogue, honesty and progression throughout the relationship; I am committed to innovating through teamwork, personal dedication, and partnership.”
“Bonny shares our vision for the future and Diameter Health’s mission to improve healthcare,” said Eric Rosow, CEO of Diameter Health. “She will serve in a key customer facing role and we are confident that her impressive track-record with managing customer experience will be a strategic asset as our growth accelerates. We are thrilled to have her on board.”
Prior to joining Diameter Health, Bonny held roles of increasing responsibility at Aventura Inc., culminating with an executive leadership position that was responsible for “everything after the sale.” Prior to Aventura, Bonny was employed by The Ohio State Medical Center. In the Clinical Applications area of OSUMC’s IT Department, she managed system workflow development, facilitated the Clinical Applications prioritization council, and was certified in Epic. Bonny is also a certified project manager and worked for the Global Healthcare Exchange (GHX) as a product manager during its earliest years.
Bonny earned her Bachelors in Psychology at Duke University and a Masters in Health Administration at The Ohio State University.
Diameter Health was founded to transform healthcare delivery by dramatically improving the quality of clinical data exchanged among providers. Diameter Health is a technological innovator in enabling the productive use of clinical data leveraging interoperability standards. For more information, visit the website or email us.