Overview: Making healthcare data universally accessible, organized, and actionable is our mission and we need innovative, collaborative, and driven individuals like you to make it happen! Diameter Health is a rapidly growing organization passionate about transforming healthcare, and we are looking for a Implementation Manager to join our high-caliber team.
Responsibilities
- Own and drive overall success of assigned client implementation
- Perform project tasks related to the installation and configuration of the software in on-prem and hosted environments for enterprise customers
- Perform project tasks related to the installation and configuration of the database
- Develop project plans with task and resource requirements
- Schedule and coordinate all assigned tasks and activities with stakeholders and project leader(s)
- Conduct system testing activities as part of the implementation
- Conduct product configuration reviews as required
- Maintain documentation to support the installation
- Identify, document, and work towards the resolution of all product implementation issues, including CCD/HL7 mapping issues, Data Dashboard questions and Quality Report logic
- Train customers on the solution; ensure the customer receives full value of the solution across applicable use cases
- Support team and company initiatives and special projects with key customers
- Support and provide input to product development, documentation, and testing on current and planned functionality
- Open to managing and mentoring Implementation Specialist(s) within the organization
Required Knowledge and Skills:
- Well-organized, detail oriented, self-motivated, self-starter, able to work independently
- Strong analytical and problem solving skills
- Ability to handle multiple duties with rapidly changing priorities and deadlines
- Working knowledge of Health Care Systems, terminology, systems analysis and implementation.
- Experience with HL7 and CCDA data formats including parsing of data and data loading
- Experience with Healthcare integration engines
- Understanding of Mongo database preferred
Basic Qualifications:
- 7+ years in the healthcare industry with focus on payer industry and/or clinical data
- Experience with implementation and product support of SaaS products
- Bachelors degree in Computer Science, Engineering, Business or related field, or equivalent relevant work experience
Location: Remote
Apply with resume to: Careers@DiameterHealth.com