Implementation Manager

Overview: Making healthcare data universally accessible, organized, and actionable is our mission and we need innovative, collaborative, and driven individuals like you to make it happen! Diameter Health is a rapidly growing organization passionate about transforming healthcare, and we are looking for a Implementation Manager to join our high-caliber team. 

Responsibilities

  • Own and drive overall success of assigned client implementation
  • Perform project tasks related to the installation and configuration of the software in on-prem and hosted environments for enterprise customers
  • Perform project tasks related to the installation and configuration of the database
  • Develop project plans with task and resource requirements
  • Schedule and coordinate all assigned tasks and activities with stakeholders and project leader(s)
  • Conduct system testing activities as part of the implementation
  • Conduct product configuration reviews as required
  • Maintain documentation to support the installation
  • Identify, document, and work towards the resolution of all product implementation issues, including CCD/HL7 mapping issues, Data Dashboard questions and Quality Report logic
  • Train customers on the solution; ensure the customer receives full value of the solution across applicable use cases
  • Support team and company initiatives and special projects with key customers
  • Support and provide input to product development, documentation, and testing on current and planned functionality
  • Open to managing and mentoring Implementation Specialist(s) within the organization

Required Knowledge and Skills:

  • Well-organized, detail oriented, self-motivated, self-starter, able to work independently
  • Strong analytical and problem solving skills
  • Ability to handle multiple duties with rapidly changing priorities and deadlines
  • Working knowledge of Health Care Systems, terminology, systems analysis and implementation.
  • Experience with HL7 and CCDA data formats including parsing of data and data loading
  • Experience with Healthcare integration engines
  • Understanding of Mongo database preferred

Basic Qualifications:

  • 7+ years in the healthcare industry with focus on payer industry and/or clinical data
  • Experience with implementation and product support of SaaS products
  • Bachelors degree in Computer Science, Engineering, Business or related field, or equivalent relevant work experience

Location: Remote

Apply with resume to: Careers@DiameterHealth.com

® Diameter Health is a trademark registered in the US Patent and Trademark Office.