Customer Forum 2019 Agenda

This agenda is subject to change; check back often for the latest updates

TimeWednesday, October 2
5:00-7:00 pmWelcome Reception (New England Room)
TimeThursday, October 3
7:30-8:30 amBreakfast (Canton Room)
8:30-8:45 amWelcome; Eric Rosow (Grace Ballroom)
8:45-9:30 amKeynote: John D'Amore (Grace Ballroom)
9:30-10:00 amProcess Improvements: John D'Ambrosio (Grace Ballroom)
10:00-10:10 amBreak
10:10-11:00 amCustomer Panel: Diameter Health Use Cases (Grace Ballroom)
11:00-12:00 pmProduct Roadmap: Kim Howland, Harvard Pan, Lee Eubanks (Grace Ballroom)
12:00-1:00 pmLunch
1:00-2:00 pmCustomer Panel: Payer Perspective and Q&A (Grace Ballroom)
2:00-2:10 pmBreak
2:10-3:30 pmBreakout 1: Product Development: UI, Quality Dashboard, Care Gap Calculations
Breakout 2: Product Integration Opportunities and Professional Services (Grace Ballroom)
3:30-4:00 pmFeature Request Review (Grace Ballroom)
4:00-4:45 pmExternal Keynote: Sarah London, Optum Ventures (Grace Ballroom)
4:45-5:15 pmBreak
5:15 pmTransportation to offsite event: meet in lobby
6:00-9:30 pmDinner at offsite event
9:30 pmTransportation to hotel
TimeFriday, October 4
7:30-8:30 amBreakfast (New England Room)
8:30-8:35 amGood morning: John D'Amore (Grace Ballroom)
8:35-9:35 amCustomer Panel - Quality Use Cases and Q&A (Grace Ballroom)
9:35-9:45 amBreak
9:45-10:30 amBreakout 1: Product Development: FHIR (Grace Ballroom)

Breakout 2: Product Development: Role-Based Permissions (Canton Room)
10:30 am-11:15 amFeature Prioritization Exercise (Grace Ballroom)
11:15-12:00 pmQ&A session for Diameter Health executives panel John D'Amore Eric Rosow, Kim Howland, Harvard Pan (Grace Ballroom)
12:00-12:10 pmClosing Remarks (Grace Ballroom)
12:10 pmBox lunch to go; safe travels!
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